These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online at www.discoversouthitaly.com, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.
The content, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by GRUPPO DI RICERCA DEDALOS SOC. COOP. ("DEDALOS", "us", "we" or "our"). Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, use, copy and reproduce any content or information, software, products or services available on our website for any activity.
Scope of our Service
Our website consists of two macro-areas: a thematic and a reservation area.
DEDALOS acts solely as an intermediary between you and the accommodation, transmitting the details of your reservation to the relevant accommodation provider, and sending you a confirmation email for and on behalf of the accommodation provider.
The accommodation providers are given access to an extranet through which they are fully responsible for all information (content, pictures, rates and availability) which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any inaccurate, misleading or untrue information. Therefore, each accommodation provider remains responsible at all times for the accuracy, completeness and correctness of the information displayed on our website.
Our service is free of charge. We will not charge you for our service or add any additional (reservation) fees to the room rate or charge your credit card.
Prices and Availability
Accommodation providers set out the room rates and conditions for cancellation and refund. All prices on our website are per room for your entire stay and are displayed including VAT and all other taxes (subject to change of such taxes), unless stated differently on our website or the confirmation email. We recommend that you read the room and rate details carefully prior to making your reservation.
If you wish to cancel your reservation, please access to “My reservation”, and check the relevant cancellation policy of that accommodation provider. Each accommodation provider set out its own cancellation and no-show policy. The general cancellation and no-show policy of each accommodation provider is made available on our website on the accommodation information pages, during the reservation procedure and in the confirmation email. We recommend that you read the cancellation policy of the accommodation provider carefully prior to making your reservation.
In case of overbooking, the accommodation provider has to suggest an alternative accommodation of equal rating or better. Otherwise you are entitled to be refunded by the accommodation provider.
You are entitled to ask the accommodation provider to refund your money within 10 days after the end of your stay.
After you make a reservation, you will be sent an email with a Satisfaction Questionnaire. We may send you news of similar travel-related products and services.
If you sign up to our newsletter, you will be asked for your email address to send you news of similar travel-related products and services.
You can opt out, or unsubscribe, from marketing communications at any time.
Credit Card and SSL Certificate
Accommodation providers require credit card details in order to guarantee your reservation. As such, we will send your credit card information directly to the accommodation at which your booking is made, so the accommodation provider may verify your credit card or charge you the amount (if set out in the room and rate conditions).
In order to safeguard and encrypt your credit card information when in transit to us, we use Secure Socket Layer Extended Validation (SSL-EV) technology for our services. Your credit card details are encrypted and then sent through an email to the accommodation you have booked. This email allows the accommodation provider to access a specific website section. There is no copy of your credit card details, and only the accommodation provider is permitted to decode such information within a set period of time (as provided by law).
In the event of credit card fraud, cloning or misuse by third parties, you should contact your bank or credit card company to block it. Most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse.
We shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email.
Neither we nor any of our employees or other collaborators shall be liable for any inaccuracy relating to the information of the accommodation as made available on our website; the inadequate services rendered by the accommodation provider; for any damages or losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation, including any cancellation, overbooking or any other event beyond our control.
We act solely as an intermediary, therefore we are not liable for the accommodations made available on our website. We do not add any additional fees.
Guest reviews may be uploaded onto the relevant accommodation property's information page on our website for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the accommodation. Guest reviews do not depend us. We reserve the right to adjust, refuse or remove reviews at our sole discretion, if they are offensive or untrue.
Exemption from liability
The original Italian version of these terms and conditions has been translated into English. The translated version is a courtesy and office translation only, and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the original Italian version and any other language version of these terms and conditions, the Italian language version to the extent permitted by law shall apply, prevail and be conclusive. The Italian version is available on our website (by selecting the Italian language) or shall be sent to you upon your written request.
All of our services are rendered by “GRUPPO DI RICERCA DEDALOS”, which is a cooperative society incorporated under the laws of Italy, and having its office at Via G. Orlandi 15, 73037 - Poggiardo (LE), Italy. DEDALOS’s VAT registration number is 03643760758.